Refund Policy

Last updated: January 1, 2025

At Costa Vida, we are committed to your satisfaction with our digital Mexican recipes book. Because this is a downloadable digital product, we have established a transparent and fair refund policy in accordance with applicable consumer protection laws and Google Ads digital goods requirements. Please read this policy carefully before purchasing.

1. General Principle: 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied with the ebook due to a technical defect, failure to receive the download link, or if the product does not match the description published on our website, you may request a full refund within 14 days of your purchase.

2. Eligibility for a Full Refund

You are eligible for a 100% refund in the following circumstances:

• Non-delivery of the product: You did not receive the email with the download link within 24 hours of purchase, and our support team failed to resolve the issue after contacting us.
• Broken or defect file: The downloaded file is corrupted, contains viruses (discovered by legitimate anti-malware software), or is unreadable, provided that the issue is not due to your device or software limitations.
• Material mismatch: The ebook's content substantially differs from the description on the sales page (e.g., you received a different cuisine book, or the core recipes are missing).
• Duplicate charge: You were unintentionally charged more than once for the same order and prefer a refund of the duplicate amount rather than a correction.

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases (unless required by mandatory law):

• You have downloaded the full ebook successfully and are dissatisfied with the recipe results or taste (due to personal preference or cooking variations), as the product is considered "delivered digital content" with encryption that makes revocation complex.
• You changed your mind or accidentally purchased the product without reading the description.
• The download link expired due to your inaction and you can no longer access the file (we can re-send the link for free, but no refund if you never accessed it).
• You requested a refund after more than 14 days from the purchase date.
• You have shared, reproduced, or resold the ebook, thereby violating our Terms and Conditions.
• Partial refunds for "sample recipes" or "one chapter" are not available.

4. How to Request a Refund

To request a refund, please contact our customer support team within the 14-day period. Use the following procedure:

• Send an email to [email protected] with the subject line "REFUND REQUEST".
• Include your full name, e-mail used for the order, order number, and purchase date.
• Provide a detailed reason for the refund (e.g., "did not receive download link" or "file corrupt"). Include any supporting evidence like screenshots or a spam folder screenshot for non-delivery cases.

We aim to respond to all refund requests within 24–48 hours (business days). Once approved, the refund will be issued to your original payment method. Depending on your bank/card issuer, fund returns may take 5–10 business days.

5. Refund Processing Timeline

• Review period: 1–2 business days from the receipt of your request.
• Approval: via email with confirmation.
• Payment processing: 5–10 business days for PayPal or bank crediting.

6. Force Majeure

In case we cannot deliver the product due to technical infrastructure failures, system outages, or force majeure events (natural disasters, wars, governmental restrictions) beyond our reasonable control, we will offer you either a full refund or a delayed delivery of the same product. No penalty applies.

7. Cancellations and Replacements

Instead of a refund, we may offer a free replacement of the downloadable file if only a minor correction is needed (e.g., video link, missing font). If you accept an alternative product of equal value, no additional payment is required. Replacements do not reset the 14-day refund window.

8. Chargebacks and Disputes

If you file a chargeback with your card issuer without first contacting us in accordance with this policy, we will attempt to resolve the matter amicably by providing documentation of delivery (sent email logs). If a chargeback is unjustified, we reserve the right to suspend your access to the ebook and ban your account. You remain liable for any associated disputes.

9. Non-Transferable Policy

This refund policy applies only to the original purchaser. If you are a recipient of the ebook (e.g., as a gift from another user), you must contact the original purchaser to handle the refund. Gift purchases by a purchaser are eligible under the same 14-day rule if the criteria are met.

10. Legal Rights and Governing Law

Nothing in this policy restricts your statutory consumer rights under applicable consumer protection legislation in California or any other applicable jurisdiction (e.g., EU 14-day distance selling directive for digital goods, where proper execution begins only after consent). This policy shall be governed by California law and disputes shall be resolved in accordance with the Terms and Conditions.

11. Contact for Refund Matters

Our dedicated refund team is ready to assist you:

• Email: [email protected]
• Phone (US): +1-800-555-0199 (Mon–Fri, 9am–6pm PST)
• Postal: Costa Vida LLC, 1234 Mexican Kitchen Ave, San Diego, CA 92101, USA

We strictly follow Google's digital goods refund guidelines to ensure trust and transparency with all customers.